I responded to tell them this, and to ask for another solution but another 13 hours have already passed since my response with no further update from LastPass. Both of which I've tried several times with no effect - no messages or calls received. The only options I do have in that location are options to 'Send me an SMS passcode' or 'Call me'. The only problem is that there is no such Additional Multifactor Options on that screen, or any other screen I can find, on Lastpass on my iphone, Mac app, Safari or Chrome plugins. I've opened a support ticket but no response so far.Īny suggestions on how I can get back in?Īfter 14 hours (they call this 24x7 email support?) I finally got a response from lastpass support saying, on the MFA screen where you would normally enter the 6 digit code, to select Additional Multifactor Options then specify that I had lost my authenticator app. I selected SMS me a code, but nothing arrived. FaceID recovery passes FaceID ok but then a red circle just spins and eventually times out. However even the password recovery is not working. But I figured maybe I need to reset the password, get back in with no 2FA to break the circle, then I can enable 2FA again once I'm in. I know mine, no problems, the problem is with the 2FA. Most of the support instructions seem to be focused on recovering a forgotten master password. Trying to open the authenticator itself it seems to have lost the configuration/data with the upgrade - to restore the Authenticator from backup, I need to log into my Lastpass account which needs my 2FA.

I click on accept, but it never gets back to the computer, or to my phone and times out.

When I try to log in to Lastpass it sends the usual push notification to the (new looking) authenticator app.

Has anyone else seen issues with this? I don't see rioting in the streets so maybe just me. After a couple of years of using Lastpass with few if any issues, I installed the Authenticator 2.0.3 update on my iPhone yesterday and it seems to have totally broken things.

Use lastpass as authentication app